At Shivesha Luxe, each creation is crafted and packed with utmost care to bring a sense of elegance and warmth to your space.
Our collection includes handcrafted crockery, aromatic candles, pure brass décor, artisanal soaps, and nourishing body butters — all made with love, detail, and quality assurance.
Because our pieces are fragile, handcrafted, and hygiene-based, we follow a no-return and no-exchange policy, except in special cases outlined below.
💫 1. Quality & Craftsmanship
Slight variations in texture, color, or finish are part of the handcrafted process and add to the beauty and individuality of each product. These are not considered defects.
🕯️ 2. Damaged or Incorrect Items
If you happen to receive a damaged or incorrect product, please share an unboxing video and images with us at [support@shiveshaluxe.com] within 24 hours of delivery.
Once verified, we’ll gladly offer a replacement or store credit, depending on product availability.
Claims without an unboxing video or submitted after 24 hours will not be eligible.
🧴 3. Hygiene & Personal Care Products
For hygiene and safety reasons, returns or exchanges are not accepted for soaps, body butters, or any personal care products, even if unused or unopened after delivery.
📦 4. Handling & Transit
All products are thoroughly quality-checked and securely packed before dispatch.
However, as we rely on third-party logistics services, Shivesha Luxe is not liable for damages caused during courier transit or warehouse handling.
💰 5. Refunds
Refunds are applicable only in the rare event of a verified wrong product dispatch.
Approved refunds will be processed to your original payment method within 7–10 working days.
💌 6. We’re Here to Help
Your satisfaction is our priority, and we’re always happy to assist you.
For any queries or assistance, please reach out to:
📧 support@shiveshaluxe.com
📱 +91 9311783659
We deeply appreciate your trust in handcrafted and small-batch luxury.
Every Shivesha Luxe product is a reflection of thoughtful artistry, made with love — just for you. 💛
